FAQ

How do I know that you are a Ministry approved training entity?

We are the training division of Shield Security Services based in Ontario and can be found on the Ministry website listed as number 46 under Licensed Agencies.  Click here to verify http://www.mcscs.jus.gov.on.ca/english/PSIS/Training/TrainingProviders/PSIS_training_providers.html (Please note that the Ministry site sometimes does not work properly if opened with Firefox.  No problems have been reported with Internet Explorer).

 

Which areas in Ontario do you provide training for?

We train all areas of Ontario.

 

How much does the Certification cost?

Our Security Guard Online Certification costs $179.00 plus HST for a total of $202.27

Our in-class Security Guard Certification costs $199.00 plus HST for a total of $224.87

Our Private Investigator Online Certification costs $279.00 plus HST for a total of $315.27

 

Are there any hidden costs?

No – The price you see is the price you pay.

 

When can I take the Course?

We have a wide range of dates/times available, over the weekend, during the week, evening etc. Click here for Security Guard training and here for Private Investigator training dates/times best suited for you and your schedule

 

Where can I take the Course?

All classes are done On-line. Attending classes in person can sometimes stretch your budget and man-hours, especially when your are working odd hours! Complete, refresh or stay up to date and complete the Ministry of Community Safety and Correctional Services required courses for your Security Guard and/or Private Investigator License. Staying current while saving time and money couldn’t be easier.

 

How does the Course work?

Your Online Certification includes live Webinars as well as individual recordings of each Webinar. Simply listen to the presentations from the comfort of your home and/or office via computer or phone. As an added Bonus, you will also have access to your very own E-Learning account where you will take lessons and do practice tests. Upon successful completion you will have met the requirements set out by the Ministry of Community Safety and Correctional Services and will be able to take the Ontario Ministry Exam. We will register you with the Ministry and provide you with the Licence number required to book your test. The process is simple (read student Testimonials), let’s get you started!

 

What is a Webinar?

CTS Security Guard and Private Investigator Training Webinars are fully interactive online education programs.  These programs bring the latest information for up to date Basic Training for Security Guards and Private Investigators in accordance with the Ministry of Community Safety and Correctional Services requirements to your home or desktop. Hosted by industry experts, webinars are short—only 2.5 hours to 3 hours in duration—engaging, informative and to the point. Participate and ask questions. Read what students are saying.

If you are new to web-based seminars, or webinars, as they are often called, you are in for a real treat. Even if you’re not computer savvy, it couldn’t be easier or more convenient. There’s no need to travel. Simply listen to the presentations from the comfort of your home and/or office. You’re now just a click away.

How long are the Webinars?

They range from approximately 2.5hours to 3 hours in length.

 

What happens if I miss a Webinar?

Attendance is mandatory and is monitored, but if you email us and let us know, we will work with you to catch up what you have missed.

 

Do I need any special equipment and/or programs?

No, all you need is a computer with access to the internet.

 

My computer is really old, can I still do the Webinars?

Yes you can! As long as your computer has internet access, you can take part in the Webinar. You do not need the latest computer or any additional programs. You can also, simply use your phone to dial into the Webinar and have access that way.

 

Do you follow the rules and regulations of the Ministry?

Yes, our curriculum is based on the standards set forth by the Ministry.

Who have you trained before that I might know?

We have worked closely with and have trained students from many large companies including some international giants.

Some of the companies we have completed training for include, but are not limited to:

  • Air Canada Centre
  • Maple Leaf Sports and Entertainment
  • Toronto Zoo
  • Metro
  • The Gap
  • G4S
  • Garda
  • Inneractive Security
  • Lone Star Restaurants
  • Heart N Crown Restaurants
  • Shield Security
  • StreetWatch Security
  • Tag International

How do I register?

Simply click on the blue “Register Now” button, it will take you to a Paypal page (#1 trusted payment site worldwide)  where you can pay via Paypal or credit card.

 

What happens once I register?

We’ll be sending you a Welcome email within the hour (if you do not see it in your Inbox, be sure to check your SPAM folder). Prior to the start of class, we will send you your login information via email.

 

What happens when I complete the Course?

We submit your information to the Ministry, and they in turn will send us back your completion number, which is required for you to book your Ministry Exam at http://www.ontariosecuritytesting.ca

 

How do I get a Dual Licence?

You need to have Certification in both Security Guard and Private Investigation. Here at CTS we offer both programs. When you take both programs through CTS you’ll receive a $40.00 rebate.

 

How many hours do I need to set aside for this Course?

The Ministry requires a 40 hour program for Security Guard Certification and a 50 hour program for Private Investigator Certification. We provide a combination of Webinars (where you can also ask questions of the instructor) and an E-Learning site loaded with content and sample test questions to help you pass the Ministry Exam.

 

How long do I have access to my E-Learning site?

As long as you need.

 

What is your success rate?

Since 2009, every year we’ve trained hundreds of students from all over Ontario with huge success.

 

Can you guarantee me a job once I’ve got my Licence?

Although we can’t guarantee you a job we do have a wide range of contacts in the industry and we’d be more than happy to put the word out for you.

 

What is your return/transfer policy?

All purchases are final.

Where can I find more information on becoming a Security Guard in Ontario?

Click here to find more information